General rules and sales terms

The following General rules and sales terms govern the offer and sale of products on our website, stalker-shop.com.
You can obtain further information by sending a request via the feedback form in the “Contact us” section.

1. General terms

1.1 GSC Game World offers products for sale on stalker-shop.com and its e-commerce business services are offered to end users.

1.2 GSC Game World reserves the right not to process orders which do not comply with GSC Game World's business policy.

1.3 These General rules and sales terms regulate the offer, transmission and acceptance of purchase orders relating to products on stalker-shop.com between the users of stalker-shop.com and GSC Game World.

2. Order placement regulations on stalker-shop.com

2.1 To place an order for the purchase of one or more products on stalker-shop.com, you must fill out the online order form and send it electronically to GSC Game World, following the relevant instructions.

2.2 The order form contains a link to these General rules and sales terms, and also contains information on the main characteristics of each product ordered and the relevant unit price (including all applicable fees and taxes), the type of payment that you may use in order to purchase each product, shipping terms for the purchased products, shipping and delivery costs, and references to the terms and conditions for returning purchased products.

2.3 An order shall be deemed submitted when GSC Game World receives your order form electronically and the order information has been verified as correct.

2.4 Before submitting your order form for the purchase of products, you will be asked to carefully read the General rules and sales terms.

2.5 The order form will be filed in our data base for the time required to process your order and as provided by law. You may access your order form by clicking on the section called My account in the top right section of the web-site and clicking on the History and details of my orders link.

2.6 Before submitting the order form, you will be asked to identify and correct possible input errors.

2.7 After your order form has been submitted, GSC Game World will process your order.

2.8 GSC Game World may not process purchases when there are not sufficient guarantees of payment, when orders are incomplete or incorrect, or the products are no longer available. In the above cases, we will inform you by e-mail that the order has not been processed and that GSC Game World has not carried out your purchase order specifying the reasons thereof. If the products displayed on stalker-shop.com are no longer available at the time of your last access or once GSC Game World has received your order form, GSC Game World shall inform you of the unavailability of the ordered products within thirty (30) days from the day after GSC Game World has received your order.

If the order form has been sent and the price has been paid for items that are no longer available, GSC Game World will make everything possible to send your order as soon as the item(s) ordered will be back in stock.

2.9 By submitting an order form to GSC Game World, you accept and agree to observe the provisions of these General rules and sales terms. Should you not agree with certain provisions of these General rules and sales terms, please do not submit your order form for the purchase of products on stalker-shop.com.

2.10 By submitting an order form, you agree and accept these General rules and sales terms as well as further conditions contained on stalker-shop.com, through links, including the Payment policy, Delivery and Privacy policy.

2.11 Upon submission of an order form, GSC Game World shall send you a purchase order receipt e-mail, containing a summary of the information related to the order form (list of items ordered, detailed information on price and shipping costs, so as order delivery address and the billing address details).

Please, note that the total price and the price of each item are specified without local duties and tax which may be applicable for you to pay in order to receive the package in your country. Pay attention that due to currency conversion rates fluctuation and changing customs regulations GSC Game World is in no position to provide advance information on duties and taxes which may arise obligatory with the local authorities on items ordered. Those payments are deemed as non-related to the order and should be covered on top of the order price.

3. Product price and representation online

3.1 GSC Game World does not sell second-hand products, flawed products or products of lower quality than the corresponding market standards.

3.2 The main characteristics of products are shown on stalker-shop.com on each product page. The products offered for sale on stalker-shop.com may not exactly correspond to the real garments in terms of image and colours due to the Internet browser or monitor used.

3.3 Prices are subject to change. Check the final price of sale before sending the relevant order form.

4. Payments

4.1 Payment of the product prices and relevant costs for shipping and delivery must be made by using one of the means of payment indicated on the order form. In order to confirm and ship your order we require full pre-payment of the price of items ordered and the shipment costs.

4.2 Find more details about our payment system by reading the Payment policy document on the web-site.

5. Customs control and duties

5.1 Upon arrival at your country's border, the contents of your package may fall under customs duties (which may include taxes, duties, customs broker service costs etc.), paying which is the customer's obligation. GSC Game World is in no position to control these duties. Therefore, prior to sending an order, we recommend you to consult with local customs office. GSC Game World cannot calculate the customs fees, taxes, duties etc., in advance, that's why we recommend to consult with local authorities or your local customs office about it.

5.2 As the cost of goods, so as the delivery costs that you pay to GSC Game World do not include the customs duties, import taxes, customs brokers' fees and such other fees.

5.3. In case you refuse the order at the moment of receipt or refuse to pay customs duties on receiving the order, the package will be returned to GSC Game World which in this case will have to pay the customs duties and the return shipment costs.

5.4. The customs clearance procedure may cause delays in delivering your order. In case of such delays, contact the local customs office. You may receive the customs invoice several weeks after the order receipt and separately from it.

6. Discount vouchers

6.1 Discount vouchers are personalised codes, which allow you to take advantage of a discount on your purchase on stalker-shop.com. The discount vouchers may be provided to customers at the special pricing periods, to returning customers and on other conditions.

6.2 You can track your discount vouchers in 'Your account' section under 'My vouchers' link. To make use of your discount voucher, enter your individual code in the 'Coupons' box while placing an order, then hit the 'Add' button to see the final price change in accordance to the discount provided.

6.3 There are certain restrictions applicable to the discount vouchers use:
The discount voucher can be used only once;
The discount voucher cannot under any circumstances be exchanged for money;
You may not use more than one discount voucher per order;
The discount voucher can be applied only to items with a higher value than the voucher itself;

7. Products Shipping and Delivery

The means of shipping your products are described in the Delivery section of our store. Please, make sure to read this section. The information contained herein is an integral part of these General rules and sales terms and, consequently, shall be deemed to be fully read and accepted by you at the time your order form is sent.

8. Customer support

Should any questions arise, you can always email us at service@stalker-shop.com or use the contact form in the 'Contact us' section.

9. Returns policy

9.1 Due to our web-site does not work with cash payments, we are not able to refund your payment. However, we do provide exchange of products ordered in case the product(s) did not suit you for any reason (such as size, for example), given you make the return within 14 days following your order receipt.
In case you need to exchange an item, please contact our Customer support department by email service@stalker-shop.com or via the online contact form to clarify all the details.

9.2 It is important to note that in case of returns, the cost of return shipment of your order to us shall be covered solely by the customer. You also must return the item in the condition as originally received. Otherwise it will not be eligible for the exchange.

10. Privacy policy

To receive information about the Privacy policy at www.stalker-shop.com, follow the Privacy policy link.

11. Amendments and updates

The General rules and sales terms may be amended from time to time due to new laws and regulations or other reasons. The new General rules and sales terms shall be effective as of the date of publication on stalker-shop.com.


HomeHome